Thank you so much for supporting Andra Andreescu. We’re sorry to hear this one didn’t work out for you, we understand sometimes purchases are not always right but as the label sells on a Made-To-Order and Made-To-Measure business model, we cannot offer a return or refund if you change your mind or if the item/s does not fit.
Each piece is carefully crafted and handmade once your order has been placed. A lot of time and care goes into making each piece, so please be considerate when placing your order.
If we’ve made an error or if you’ve mixed up your measurements and your order doesn’t fit because you got the numbers wrong, don’t worry, we offer free alterations.
In order to avoid needing an alteration, make sure to visit our sizing guide page to make sure you match yourself to your correct size and please make sure you submit the correct measurements when ordering!
Check out our How To Measure guide if you’re unsure or please email firstname.lastname@example.org with any questions.
If for whatever reason you are still really unhappy with your purchase, we would happily exchange your item/items.
Let us know within 14 days of receiving your order if there’s a problem by emailing email@example.com.
Items must be returned in its original condition with the original packaging and all tags/garment stickers attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains or odors.
Return postage is at your own cost and further postage costs may be incurred.